Cancellation policy

Some products in our store may be sold as subscriptions, pre-orders, or try-before-you-buy. This cancellation policy describes how to modify or cancel these types of purchases.

Subscriptions

If you purchase a subscription, you will receive recurring deliveries based on the subscription period and frequency you select.

Your payment details are stored securely. Unless you choose to prepay, you will be charged for each delivery.

Some subscriptions renew automatically at the end of the subscription period. You may cancel at any time if you do not wish to renew.

To cancel or modify your subscription, please use the link in your order confirmation email to manage your subscription.

For details on returns and refunds, please refer to our Refund Policy.

Pre-orders

If you purchase a pre-order, you are purchasing a product that is out of stock or not yet available. Payment may not be collected at checkout, or only a partial payment may be collected. Your payment method will be saved and the full or remaining balance will be charged when the item ships.

You may cancel a partially paid pre-order that has not yet shipped. Once an order has shipped, it cannot be cancelled, but you may request a full or partial refund. For details, please refer to our Refund Policy.

Try Before You Buy

If you purchase a try-before-you-buy product, your payment method will be authorized before the order is fulfilled. You will have a set period to decide whether you wish to keep the item. If the product has not been returned by the end of that period, your payment method will be charged the full amount.